Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Veronelle collects, uses, shares and protects personal information when you visit our website, purchase from us, create an account, contact us or otherwise use our services.

1. Who We Are

Veronelle is responsible for the personal information described in this Privacy Policy.

Email: senorapiguet5503@outlook.com
Phone: +44 7925 630865
Address: 154 Southampton Row, London, WC1B 5JX, United Kingdom

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number
• Your billing and delivery addresses
• Order and transaction details
• Products purchased, returned or exchanged
• Payment status and limited payment-related information
• Customer account information
• Product, size and communication preferences
• Customer-service messages and correspondence
• Device and website usage information
• IP address, browser type and device identifiers
• Cookie data and pages viewed
• Marketing preferences and interactions with our communications
• Information needed to detect fraud, protect our services and comply with law

Payments are processed by third-party payment providers. Veronelle generally does not receive or store complete payment-card details.

3. How We Collect Information

We may collect information directly from you when you place an order, create an account, join our mailing list, contact customer support, complete a form or otherwise communicate with us.

We may collect information automatically through cookies, pixels and similar technologies when you use our website.

We may also receive information from service providers, including Shopify, payment processors, delivery carriers, marketing providers, analytics services and fraud-prevention providers.

4. How We Use Personal Information

We may use personal information to:

• Process, deliver and manage orders
• Process payments, refunds, returns and exchanges
• Provide customer support
• Respond to questions and requests
• Create and manage customer accounts
• Send order and shipping communications
• Operate, secure and improve our website
• Troubleshoot technical problems
• Prevent fraud, misuse and security incidents
• Send marketing where you have consented or where otherwise permitted by law
• Measure website, advertising and marketing performance where permitted
• Comply with legal, accounting, tax and regulatory obligations
• Establish, exercise or defend legal claims

5. Our Lawful Bases

Where the UK GDPR, EU GDPR or another applicable data-protection law applies, we rely on one or more of the following lawful bases:

• Contract: Processing needed to accept, fulfil and manage your order
• Legal obligation: Processing needed to comply with applicable laws
• Legitimate interests: Operating, securing, protecting and improving our business and services
• Consent: Where consent is required, including for certain marketing activities or non-essential cookies

You may withdraw your consent at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.

6. How We Share Information

We may share personal information with providers that help us operate, including:

• Shopify and ecommerce platform providers
• Payment processors
• Delivery carriers and fulfilment providers
• Return-service providers
• Customer-support providers
• Email and marketing providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• IT, cloud-storage and hosting providers
• Accountants, lawyers and professional advisers
• Government, regulatory or law-enforcement authorities where required

We may also disclose information where necessary to protect the rights, safety and security of our customers, Veronelle or others, or in connection with a merger, sale, restructuring or transfer of our business.

We do not sell personal information for money.

If applicable law treats certain advertising practices as “selling,” “sharing” or targeted advertising, you may have a right to opt out.

7. International Data Transfers

Some providers may process personal information outside the United Kingdom or the country in which you live.

Where required, we use an approved legal transfer mechanism, rely on an applicable adequacy decision or use other appropriate safeguards.

8. Cookies

We use essential cookies to operate our store and may use optional analytics, personalisation and advertising cookies where permitted.

You can manage available cookie choices through our cookie banner or browser settings.

Disabling essential cookies may prevent parts of the website from working correctly.

9. Marketing Communications

Where permitted, we may send you information about products, promotions and Veronelle news.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or contacting us.

Unsubscribing from marketing does not prevent us from sending necessary messages about an order, return, account or customer-service request.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include fulfilling orders, maintaining tax and business records, preventing fraud, resolving disputes, enforcing agreements and complying with legal obligations.

Retention periods vary according to the type of information, the purpose for which it was collected and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent
• Opt out of certain targeted advertising or data sharing
• Appeal a privacy-rights decision where applicable

You have the right to object to the use of your personal information for direct marketing.

To exercise a privacy right, email senorapiguet5503@outlook.com. We may need to verify your identity before completing a request.

You may also complain to the UK Information Commissioner’s Office or, if you live elsewhere, to the data-protection authority responsible in your country.

12. Children

Our services are not directed to children, and we do not knowingly collect personal information from children in breach of applicable law.

If you believe a child has provided personal information improperly, please contact us.

13. Information Security

We use reasonable administrative, technical and organisational measures designed to protect personal information.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

14. Third-Party Links

Our website may contain links to third-party websites or services. Their own privacy policies apply to their collection and use of personal information.

Veronelle is not responsible for the privacy practices of third-party websites outside our control.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, providers, business practices or legal obligations.

We will publish the revised policy on this page and update the “Last updated” date.

16. Contact Us

Veronelle
154 Southampton Row
London
WC1B 5JX
United Kingdom

Email: senorapiguet5503@outlook.com
Phone: +44 7925 630865