Track Your Order
When your order ships, Veronelle will send you a shipping confirmation email containing your tracking details where tracking is available.
How to Track Your Order
- Open the shipping confirmation email sent by Veronelle.
- Select the tracking link in the email.
- You will be directed to the carrier’s website or tracking page.
- If you have a Veronelle customer account, you may also sign in and check your order history.
Tracking Has Not Updated
Delivery carriers may take some time to scan a parcel after it has been dispatched.
International shipments may also pause while customs processing is completed.
If there has been no tracking update for an unusual period, please contact us and include your order number and the email address used at checkout.
Order Marked as Delivered
If tracking shows that your order was delivered but you cannot find it, please:
- Check around the delivery location
- Ask members of your household
- Check with neighbours where appropriate
- Look for a delivery notice from the carrier
- Contact the carrier using your tracking number
If you still cannot locate the parcel, contact Veronelle and we will help review the available delivery information.
Need Help?
Email:
senorapiguet5503@outlook.com
Phone:
+44 7925 630865