Returns & Exchanges

30-Day Free Returns & Exchanges

We hope you love your Veronelle purchase. If it is not right for you, you may request a free return or exchange within 30 days after your order is delivered, subject to the conditions below.

Return Eligibility

Returned items must be unworn, unwashed, unaltered and in their original condition, with all original tags and any hygiene seals attached.

Please take reasonable care when trying on garments. Returned items must be free from makeup, deodorant, perfume, body odour, pet hair and other marks.

For hygiene reasons, earrings, pierced jewellery, underwear, swimwear with a removed hygiene seal, cosmetics and other sealed personal-care goods cannot be returned after their seal has been removed, unless the item is faulty.

Customised or made-to-order items cannot normally be returned because of a change of mind.

Your statutory rights concerning faulty, damaged, incorrect or misdescribed goods are not affected.

How to Start a Return or Exchange

Email senorapiguet5503@outlook.com within 30 days after delivery.
Include your order number and the email address used to place the order.
Tell us which item or items you wish to return.
Tell us whether you would prefer a refund or an exchange.
Wait for our return instructions and prepaid return method before sending anything.
Pack the item securely and retain your proof of posting.

Important: Please do not send a return to our business address without authorisation. Unauthorised returns may be delayed or delivered to the wrong location.

Free Return Shipping

Free return shipping applies to eligible orders from every destination to which Veronelle ships.

We will provide a prepaid return label or another prepaid return method for an eligible return.

If you choose a different or more expensive return method without our prior approval, the additional cost will not be reimbursed.

Refunds

After your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Your bank, card issuer or payment provider may require additional time to process and display the funds in your account.

Where required by applicable law, eligible standard outbound delivery charges will also be refunded.

Any additional amount paid for Expedited Shipping will not normally be refunded beyond the cost of the standard delivery option, unless the item was faulty, the order was incorrect or applicable law requires otherwise.

Exchanges

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, we will contact you and offer a refund or another available option.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, contact us promptly with your order number and clear photographs showing the issue.

We will review the matter and provide an appropriate repair, replacement, refund or other remedy in accordance with applicable consumer law.

UK and European Cancellation Rights

If you are a consumer in the United Kingdom or Europe, you generally have a legal right to withdraw from or cancel an eligible online purchase within 14 days after delivery without giving a reason.

The detailed procedure and return deadline depend on the law that applies where you live.

Our 30-day free return and exchange policy gives you additional time and does not limit your statutory consumer rights.